We are Dolfins — BPO that you are looking for
FP&A, Logistics, Accounting and Sales representatives
What we do
Eight ways we move with you
Inbound Customer Support
Friendly, knowledgeable agents who turn every inbound call into a lasting relationship. We resolve questions, ease concerns, and reflect your brand voice on every ring — so customers hang up reassured, not rerouted. From first hello to final resolution, each interaction is handled with calm precision and a personal touch that builds trust over time.
Outbound Sales & Telemarketing
Targeted outbound campaigns that open doors and close deals. Scripts are crafted around your offer and delivered by reps trained to convert curiosity into commitment. We work through call lists with discipline, qualify intent in real time, and book the conversations worth having — keeping your pipeline warm and your team focused on closing.
Appointment Setting
We qualify, confirm, and coordinate so your team only shows up to meetings that matter. Smart scheduling keeps your calendar flowing with confirmed, prepped, and genuinely interested prospects. We handle reminders, reschedules, and no-show recovery — so every slot you block actually turns into business.
Technical Support
Tiered technical assistance that translates tangled issues into clear solutions. Patient, precise, and powered by deep product knowledge, our specialists triage problems at the source, guide customers step by step, and escalate only when needed — protecting your product's reputation while keeping frustration to zero.
Order Taking & Processing
Accurate order capture, payment handling, and real-time processing that keeps revenue moving and customers confident. From first click to delivery confirmation, we treat every order with care — capturing details correctly, handling payments securely, and providing status updates so customers always know where their purchase stands.
Billing & Collections Support
Sensitive, compliant billing and collections outreach that recovers revenue while protecting the customer bond. We're firm on the facts and gentle on the people — clarifying invoices, setting up payment plans, and resolving disputes with empathy. The result is recovered revenue and customers who still feel respected.
Customer Retention & Win-back Calls
Strategic win-back programs that listen first, then re-engage at-risk customers with the right offer at the right moment. We identify why they're leaving, address it honestly, and give them a reason to stay — turning churn into loyalty and one-time buyers into long-term advocates for your brand.
Emergency / Dispatch Call Handling
Rapid-response dispatch for urgent, after-hours, and mission-critical calls. We triage instantly, route accurately, and handle every situation with calm authority. Whether it's a service emergency, a fleet request, or an after-hours escalation, your callers reach a steady, capable voice that knows exactly what to do next.
Our team
Who are we?
Jay Lee
FP&A and SCM
Jay has predicted revenues on three continents — and learned that forecasts age fast, but a good team doesn’t. So he built one in Prishtina.
Flakrina Maloku
CFO, Co-Founder
Donat Bllaca
CTO, Co-Founder
Ready to move with the pod?
Let's design a support flow as fluid as your customers expect.
Get in touch